Shipping and Returns

Shipping

We charge shipping on all orders to cover the costs associated with postage and packaging. We always send our packages by a signed for method to ensure that you get the items that you order.

We try to be as fair as possible with shipping costs but please appreciate that we do not have the buying power of the big online retailers and therefore cannot simply swallow the costs associated with getting your items to you.

We offer a very simple charge for shipping as follows:-

For a single item - £3.95

For more than one item - £1.95 each item

Lead Times

All products are hand made to order and therefore are subject to lead times. These will normally be within one week but at very busy times could be as long as 2 weeks. For any orders that are going to be longer than a one week shipping time, we will contact you and let you know ASAP. We hope that you understand that sometimes it takes a little time to make the magic happen!

Returns

We hope that you are delighted with the items that you receive, but in case there is anything that you would like to exchange, this will be possible for any non personalised items that are in as new condition in original packaging and that are returned to us within 30 days of order. All details will be included in the package.

All of the products you find here are handmade. This means that there may be slight variations in design, colour or size to what is listed. It is always our intention to list items as accurately as possible and for you to be delighted with your purchase but as each piece is individual we cannot guarantee that it will be exactly the same as what you see.